Cytora, a U.K. startup that had developed an AI-powered solution for commercial insurance underwriting, has raised £25 million in a Series B round. Leading the investment is EQT Ventures, with participation from existing investors Cambridge Innovation Capital, Parkwalk, and a number of unnamed angel investors.
A spin out of the University of Cambridge, Cytora was founded in 2014 by Richard Hartley, Aeneas Wiener, Joshua Wallace, and Andrzej Czapiewski — although both Wallace and Czapiewski have since departed.
Its first product launched in late 2016 to a number of large insurance customers, with the aim of applying AI to commercial insurance supported by various public and proprietary data. This includes property construction features, company financials, and local weather, combined with an insurance company’s own internal risk data.
“Commercial insurance underwriting is inaccurate and inefficient,” says Cytora co-founder and CEO Richard Hartley. “It’s inaccurate because underwriting decisions are made using sparse and outdated information. It’s inefficient because the underwriting process is so manual. Unlike buying car or travel insurance, which can be purchased in minutes, buying business insurance can take up to seven days. This means operating costs for insurers are extremely high and customer experience isn’t good leading to a lack of trust”.
To illustrate how inefficient commercial insurance can be, Hartley says that for every £1 of premium that businesses pay to insurers, only 60 pence is set aside to pay total claims. The other 40 pence evaporates as the “frictional cost of delivering insurance”.
Powered by AI, Hartley claims that Cytora is able to distil the seven day underwriting process down to 30 seconds via its API. This enables insurers to underwrite programmatically and build workflows that provide faster and more accurate decisions.
“Our APIs are powered by a risk engine which learns the subtle patterns of good and bad risks over time,” he explains. “This gives insurers a better understanding of the underlying risk of each business and helps them set a more accurate price. Both customers and insurers benefit”.
Typical Cytora customers are commercial insurers that are digitally transforming their underwriting process. Users of the software are either underwriters within insurance companies who are underwriting large commercial risks (ie an average insurance premium ~£500k and above) or business customers of insurance companies who are buying insurance direct online with an average premium of £1,000-£5,000.
“For the latter, our customers have built quotation workflows on top of Cytora’s APIs, enabling business owners to buy policies online in less than a minute without having to fill in a form,” says Hartley. “We require only a business name and postcode to issue a quote, which revolutionises the customer experience”.
To that end, Cytora generates revenue by charging a yearly ARR license fee which increases based on usage and per line of business. The company says today’s Series B funding will be used to accelerate the expansion of its product suite and for scaling into new geographies.